FAQ

1. What are the delivery times?
Our delivery times typically range from 10 to 20 business days. However, this may vary slightly depending on your location and the product ordered. We strive to provide fast and reliable shipping directly from our suppliers.

2. Where are the products shipped from?
We work with suppliers mainly located in Asia. Depending on your order and location, your items will be shipped from the nearest warehouse to reduce delivery time.

3. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link to follow your package in real-time. Please note it may take up to 5 business days for tracking information to become available.

4. What should I do if I haven’t received my order?
If you haven't received your order after 30 business days, please contact us at justealthteam@gmail.com. We'll help you resolve the issue by either issuing a refund or reshipping your product.

5. Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you wish to cancel or modify an order, please contact us within 24 hours of purchase. After this period, the order may already be in transit, and we might not be able to make changes.

6. Do you offer returns or exchanges?
Yes, we offer returns and exchanges under certain conditions. If you receive a defective or incorrect item, please contact us within 14 days of receiving your order. We’ll provide instructions on how to return the item or request a replacement.

7. What payment methods do you accept?
We accept most major credit cards such as Visa and MasterCard, as well as PayPal, to provide a secure shopping experience.

8. Are your products covered by a warranty?
Some of our products come with a manufacturer’s warranty. If your product is defective within 30 days of delivery, contact us for a prompt solution.

9. Will I have to pay customs fees?
In most cases, you won’t have to pay customs fees. However, some countries may charge import duties, which are the responsibility of the buyer.

10. How can I contact you?
For any questions or further information, feel free to contact us at justealthteam@gmail.com or through our contact form on the Contact page. We aim to respond within 24 to 48 hours.